Amity Bots Live Chat

• Channels
• Ticket
• Ticket Management
• Ticket Detail
• Ticket Wrap up: Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome.
• Auto assign
• Collaboration Mode
• Team Management
• Working Hour
• Livechat
• Message Type
• Livechat Dashboard
• Audience’s Profile
• Customer Satisfaction Survey: The Customer Satisfaction Survey feature is a valuable tool designed to gather feedback scores and suggestions from users at the conclusion of a conversation.
• Customer Satisfaction Score
• Agent Copilot