Facebook Comment

To enable a bot to receive Facebook events (such as messages, comments, reactions, or other interactions) and respond automatically to customers based on predefined rules.

Edit Facebook Channel

How to enable the Facebook Comment:

1. Enable ‘Receive facebook comment event’.
2. Select to Reply on Comment or Message Inbox or Both.
3. For ‘Reply on comment’, can select
   1. Text Response, maximum 2,000 characters
   2. Go to Flow
      

Reploy on comment option

4. For ‘Reply on message inbox’, can select
   1. Template
   2. Go to Flow
      

Reply on message inbox option

Facebook Limitation:

1. For the message inbox, this applies only to users who have already had a conversation with the Facebook Page.
2. For the message inbox, only templates containing a single bubble can be used.