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Ticket Wrap up

Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome.

Category reason

Section titled “Category reason”

Grouping reason into each issue.

Reason

Section titled “Reason”

This is the rationale behind the ticket opening; multiple choices are available.

Outcome

Section titled “Outcome”

Describe how to resolve an issue or the outcome of a past event.

Ticket wrap up setting

Section titled “Ticket wrap up setting”

Choose the Ticket Wrap Up tab in the live chat window to configure the ticket wrap up.

  1. Create Reason

Create new reason.

Create new reason.

Select “Confirm” after entering a reason consisting of three or more characters.

Select "Confirm" after entering a reason consisting of three or more characters.
  1. Create Category reason

Create new reason category.

Create new reason category.

Adding existing reason.

Adding existing reason.

Select reason to this category.

Select reason to this category.

Type category name and select “Save and close”

Type category name and select "Save and close"
  1. Create Outcome

Create new outcome.

Create new outcome.

Select “Confirm” after entering a outcome consisting of three or more characters.

Select "Confirm" after entering a outcome consisting of three or more characters.

Limitations

Section titled “Limitations”
Limitations
Category
  • 3-200 characters, allows THA, ENG, 0-9, special characters, and spaces
  • 1-200 reasons, can be duplicated across different categories
Reason 3-200 characters, allows THA, ENG, 0-9, special characters, and spaces
Outcome 3-200 characters, allows THA, ENG, 0-9, special characters, and spaces