# Amity Bots Live Chat

- [Channels](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/channels)
- [Ticket](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket)
- [Ticket Management](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-management)
- [Ticket Detail](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-detail)
- [Ticket Wrap up](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/ticket-wrap-up): Conclude resolved ticket details by agent and set up category and reason by admin in Live chat Setting. Ticket wrap up contain Category, Reason, and Outcome.
- [Auto assign](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/auto-assign)
- [Collaboration Mode](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/ticket/collaboration-mode)
- [Team Management](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management)
- [Working Hour](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/team-management/working-hour)
- [Livechat](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat)
- [Message Type](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/message-type)
- [Livechat Dashboard](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/livechat-dashboard)
- [Audience's Profile](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/audiences-profile)
- [Customer Satisfaction Survey](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/customer-satisfaction-survey): The Customer Satisfaction Survey feature is a valuable tool designed to gather feedback scores and suggestions from users at the conclusion of a conversation.
- [Customer Satisfaction Score](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/customer-satisfaction-survey/customer-satisfaction-score)
- [Agent Copilot](https://docs.amitysolutions.com/amity-solutions/amity-bots-live-chat/agent-copilot)