# Team Management

This screen provides administrators with the ability to configure operational teams within the Livechat system.

## Create Team

To create team, an admin needs to fill in the following fields

* **Team name :** this field is mandatory
* **Department :** this field is optional
* **Set as default team :** an admin can check this box if a team is meant to receive ticket that has unknown objective and is not specified team to handle
* **Add team member :** check list of agents that will be under the team.

:::note
An agent or supervisor can stay in 1 team only. Admin does not stay in a team
:::

## Edit Team

Admin can edit team by clicking 3 dots on the right hand side of the team

## Delete Team

Admin can delete team by clicking 3 dots on the right hand side of the team. Once the team is deleted, it cannot be retrieved. Admin needs to create a new team